Our HyproGear Guarantee
1. What Is the HyproGear Guarantee?
The HyproGear Guarantee is a customer-first support policy that offers a discounted replacement if your drone is lost, damaged beyond repair, or suffers a critical fault caused by user error (e.g., crashes, water damage, or incorrect setup).
It’s our way of ensuring you're never grounded for long — even if the worst happens during flight.
2. What’s Covered?
✅ Accidental crashes
✅ Lost drones due to GPS/RTH failure
✅ Water damage or uncontrolled fly-aways
✅ Hardware damage caused during first flights
Important: Proof of purchase, flight video or a short description of what happened may be required to verify the issue.
3. What’s Not Covered?
❌ Intentional damage or modifications
❌ Damage due to unauthorized repairs or software tampering
❌ Products outside the warranty or outside of 90 days from purchase
❌ Accessories (e.g. spare batteries, controllers, cases)
4. How It Works
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Contact Us: Email HyproGear@Gmail.com with a brief explanation of the incident (photo/video evidence preferred).
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Verification: Our team will review your case and determine eligibility within 3–5 working days.
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Replacement Offer: If approved, you’ll receive a discounted price offer for a like-for-like replacement drone.
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Delivery: Your replacement drone will be shipped out with full tracking and HyproGear support.
5. Fees & Discounts
Replacements are not free — but you won’t pay full price.
You’ll receive up to 40% off the retail price of your original drone, depending on the model and incident.
Example:
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Original Drone: £109.99
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Crash Damage → HyproGear Guarantee → Replacement Offer: £69.99
6. One-Time Use
The HyproGear Guarantee is valid once per customer per drone model. Additional incidents may still qualify for a reduced-price upgrade, at our discretion.
7. Limitations & Final Notes
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The HyproGear Guarantee does not affect your statutory rights.
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We reserve the right to deny any claim that appears to be abusive, fraudulent, or outside policy scope.
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All decisions made under the HyproGear Guarantee are final and non-negotiable.
Need to claim?
📧 Contact: HyproGear@Gmail.com
📦 Subject: “HyproGear Guarantee Claim – [Your Order Number]”
Let us get you flying again — fast, fair, and with zero judgment. That’s the HyproGear way.